In the past, Information Technology (IT) and Operational Technology (OT) systems were kept fairly separate. IT was traditionally associated with back-office systems including accounting, billing, HR records, and customer data. OT was traditionally associated with field devices and the systems to monitor and control them such as Supervisory Control and Data Acquisition (SCADA) and distribution management systems (DMS). These technologies were developed in silos because they were managed by separate departments that had different objectives. However, with technological advancements over the years, convergence of IT and OT has been taking place and there are quantifiable benefits to utility companies as well as customers.